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Shipping Related
When will my order ship?
Orders generally ship 2-3 days of each week and we do not ship on weekends. For your delivery schedule please see next question.
When will I receive my order?
Delivery times depend on your location and can be 2-6 business days for UPS Ground.
Can I get my order faster?
We do offer 2-day, and 3-day express options through UPS upon checkout. Delivery is in business days.
How do I track my order?
Tracking information for your order will be emailed to you from UPS at the end of the shipping day. If you didn’t receive that email or if you deleted it, you can email your tracking request to customer service with your name and date of purchase.
Do you ship internationally?
Humble Bee health currently ships only to US, its territories and Canada. (Please email us for shipping quotes to Canada and US territories.)
Do you ship to PO Boxes?
We generally ship using UPS which will not deliver to PO Boxes. If ordering just books then a PO Box address can be used.
Do you ship to Military bases or APO boxes?
We do ship to US military addresses. Military addresses will be shipped by USPS only. These orders can be placed over the phone, please email us your support request.
Payment Related
What methods of Payments do you accept?
We accept PayPal and Google Checkout, both of which will allow the use of an eCheck or credit card transactions.
Do you have everything in stock
If you are able to add the product to your shopping cart then we do have it in stock. Extremely rare occasions where we don’t we will notify you immediately via email or phone.
Is your site safe/secure?
The secure pages on our website occur towards the end of checkout where your information will be entered. Here we use the most up to date 256-bit SSL Secure encryption technology. And we share your information with no one else, no exceptions. To view our reliability you can check our shopping.com rating below or click here for our 100% positive ebay feedback
Can I order by phone?
Ordering over the site is the best and fastest method and helps alleviate typographical errors. At the current time we do not have staff for taking phone orders.
